FAQs

Do you ship outside/or anywhere in India?
We ship pan India and internationally to 20 countries. You can view the prices in your preferred currency from the drop down menu on the top right of the page.

How can I contact you?
You can reach us through the chat option on our website on the bottom left or call/whatsapp us on +918667529515 or send an email to theshortshore@gmail.com

How much does shipping cost?
Shipping is free for all prepaid orders within India. For International shipping, the rates will be calculated at checkout.

How long will it take for me to receive my order?
You should expect to receive your order in 1-3 business days for metros and 2-5 days for non-metros.

Are there any duties and taxes?
All prices are inclusive of GST.

How do I know my order has been placed?
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email/telephone. You can also use the chat icon on our page to reach us for any queries.

How do I track my order?
We know you can’t wait to receive your products so we will be sure to notify you once your order is shipped out via email.

How can we contact you?
Write to theshortstore@gmail.com or Call/WhatsApp us on + 91 8667529515 and we will respond within 24 hours.

Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason, we are unable to cancel or make changes to orders due to change of mind. However, If you wish to make an exchange or return your order, the pick up/re-shipping charges would be borne by the customer.  

What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Contact us and will be more than happy to assist with processing a replacement order or issuing a refund.