Exchange & Return Policy

We offer easy size exchanges and store-credit-based returns within 7 days of delivery.

At The Short Store, we want you to feel great in what you wear. If something doesn’t fit quite right or isn’t what you expected, we’ll make it right with a smooth and transparent exchange or return process.

1. When You Can Exchange or Return

  • You can request an exchange or return within 7 days of receiving your order.
  • The product must be unworn, unwashed, and returned with original tags and packaging intact.
  • Exchanges are available for a different size or product of the same or higher value. If the requested size is unavailable, you’ll receive store credit equal to the product value.
  • Returns are accepted only if the product is damaged, defective, or if we’ve sent you the wrong item (which we’ll fix immediately).
  • Products under ₹999 and products purchased during Festive or clearance sales are eligible for size exchanges only.
  • Each order is eligible for ONE exchange or return request. If you require additional exchanges, please contact our customer support team for assistance within 48 hours of delivery. Shipping charges will apply for each request.
  • Exchanges are subject to availability. If your size is unavailable, you'll receive STORE CREDIT or the option to choose another available item.

2. Refund Policy

  • Refunds are issued only as STORE CREDIT (no expiry).
  • Store credit will be for product value only; shipping & COD fees are excluded.
  • Pre-order items are eligible for cancellation/refund only if the estimated shipping date has lapsed beyond 7 days.
  • Refunds to the original payment method are processed only in case of product defects or wrong items delivered.

3. Shipping Charges

We keep our product pricing fair and transparent, without building exchange shipping costs into it.

  • Exchange shipping is chargeable, as it covers both pickup and delivery of your replacement.
  • Exchange shipping fee of ₹150-₹350, depending on your location (PIN code).
  • You may also self-ship the product to avoid pickup charges.
  • In case of returns, original shipping charges are non-refundable. (If your order had free shipping, the actual shipping cost incurred will be deducted from your refund.)

4. How to Start an Exchange or Return

Raise a request through our Exchange/Return Portal:

https://theshortstore.in/pages/request-exchanges-returns

Once approved, pickup will be attempted thrice. If unsuccessful, we request you to self-ship the item.

  • The entire process may take 5–10 working days. Updates will be sent to your registered email. In case you need the exchange urgently, please reach out to our customer support to expedite your request.

Important:

If reverse pickup service is not available at your pin code, we kindly request you to self-ship the product to our warehouse. The return address will be shared once your request is approved.

Non-Returnable / Non-Exchangeable Items

Clearance sale items are strictly non-returnable and non-refundable.

✨ Our Promise: We’re a proudly independent homegrown brand built on quality, comfort, and trust. Our exchange and return policy is designed to keep things clear and fair for you and for us.